Terms and Conditions
Prices are in United Kingdom Pounds (GBP)
We accept payments through PayPal and via Create.Payments. We all also accept cheque payments, bank transfer and cash. Please contact us first if you wish to pay by cheque, bank transfer or cash.
Please make any payments by cheques payable to 'Nikki Pepper'.
We reserve the right to change our prices at any time.
Delivery and Postage
Currently Nikkis Eco Products is set up to supply mainland UK with free postage and packaging. For overseas orders, please contact us first to confirm we can ship to you and advise if there will be any further carriage to pay.
We will endeavour to process your order promptly. We aim to dispatch your products within 3-5 working days. Occasionally we may be out of stock on an item, but we will keep you informed and advise when your goods are dispatched.
Orders will be sent by First Class standard delivery using Royal Mail. A certificate (proof) of postage will be obtained. Occasionally we will consider that it is more suitable to send products out by special delivery, however this will be at our cost and not yours (for example where there is a higher financial value of order being posted)
Returns, Size Exchanges and Cancellations
We want you to be delighted with your purchases and so offer you a 90 Day Performance Guarantee on our BIOFLOW magnotherapy products only. If you are not completely satisfied then please return your product to:
Nikkis Eco Products
52 St Pegas Road
Please note, this 90 day money back guarantee DOES NOT apply to products made by 'Magnetic' which are the Horse bands, Pulsars and Power Pads.
- 90 Day Performance Guarantee: Simply return your purchase to us within 90 days of receipt, with your order confirmation email clearly stating that you would like a refund. We will then reimburse you the full value you paid for the product minus a 15% handling charge.
- The cost of returning goods to us for a refund is the responsibility of the purchaser. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.
- Size exchanges: If you require a differently sized product, please return your unworn purchase to us within 28 days of receipt. We will then dispatch the new sized product straight away. If in doubt, please feel free to contact us first.
- Cancellations: You can cancel an order by contacting us via our contact page or calling us on 0800 1957687
If your order has already been despatched, please return your purchases to us within 7 days to the returns address above. -The cost of returning the goods is the responsibility of the customer.
These Terms and Conditions of sale do not affect your statutory rights
We have a 12 month guarantee against faulty parts and workmanship on all of our bioflow magnotherapy products, please note a proof of purchase is necessary. The properties of the bioflow magnets are guaranteed for life.
Please note: Bioflow products are water resistant only.
We will never pass on our customers details to third parties. The information you give us is used for the purpose of processing your orders. Occasionally, we may wish to contact you directly to tell you of offers which you may be interested in, but we would never wish to be a nuisance.
Please do not take any content from this site without asking permission first.