Terms and Conditions

Payments

Prices are in United Kingdom Pounds (GBP), inclusive of VAT at the current rate (A VAT receipt can be provided on request)

We accept payments through Paypal but you do not need to have a paypal account to pay by this method.  Please do contact us if you have any difficulty.

We accept most major credit and debit card orders over the telephone. Another advantage of this method is that you can ask for any advice about the products at the same time and be advised of when your product will be sent out to you.

Alternatively, for those who wish to pay by cheque, please make the cheque payable to 'Nikki Pepper'.

We reserve the right to change our prices at any time.

Delivery and Postage

Currently Nikkis Eco Products is set up to supply mainland UK with free postage and packaging.  For overseas orders, please contact us first to confirm we can ship to you and advise if there will be any further carriage to pay.

We will endeavour to process your order promptly.  We aim to dispatch your products within 3-5 working days.  Occasionally we may be out of stock on an item, but we will keep you informed and advise when your goods are dispatched.

Orders will be sent by First Class standard delivery using Royal Mail.  A certificate (proof) of postage will be obtained. Occasionally we will consider that it is more suitable to send products out by special delivery, however this will be at our cost and not yours (for example where there is a higher financial value of order being posted)

Returns, Size Exchanges and Cancellations

We want you to be delighted with your purchases and so offer you a 90 Day Performance Guarantee on our magnotherapy products. If you are not completely satisfied then please return your product to:

Nikkis Eco Products

52 St Pegas Road

Peakirk

Peterborough

PE6 7NF

• 90 Day Performance Guarantee: Simply return your purchase to us within 90 days of receipt, with your order confirmation email clearly stating that you would like a refund.  We will then reimburse you the full value you paid for the product minus a 15% handling charge.
• Motoflow, Thermoflow and H2flow returns will be 100% refund.  The cost of returning goods to us for a refund is the responsibility of the purchaser.  We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.
• Size exchanges: If you require a differently sized product, please return your unworn purchase to us within 28 days of receipt.  We will then dispatch the new sized product straight away.  If in doubt, please feel free to contact us first.
• Cancellations:  You can cancel an order by contacting us via our contact page or calling us on 0800 1957687

If your order has already been despatched, please return your purchases to us within 7 days to the returns address above. -The cost of returning the goods is the responsibility of the customer.

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights

Guarantees

We have a 12 month guarantee against faulty parts and workmanship on all of our magnetic products, please note a proof of purchase is necessary.  The properties of our magnets are guaranteed for life.

Please note:  Bioflow products are water resistant only.

Privacy policy (your details)

We will never pass on our customers details to third parties.  The information you give us is used for the purpose of processing your orders.  Occasionally, we may wish to contact you directly to tell you of offers which you may be interested in, but we would never wish to be a nuisance.

Copyright

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